Guidelines for Internationalization Shota Meskhia State Teaching University of Zugdidi

Prepared under the TEMPUS project PICASA. Authors: Teona Khupenia, Bela Mosia

Zugdidi 2015


Internationalization as a process of teaching procedure changes

Main Challenges

Evolution of Higher Education

Simon Sinek “The Golden Circle” 

Four Columns of Institutional Management Changes

Deming Cycle _ PDCA

Bologna Targets

Programme Development

EFQM Perfect model

Levels of Achievement

Benchmark and Benchmarking explanation

Definition of Higher Education Internationalization

Quality and not Quantity

Quantitate Indicators

Quality Indicators  


Criteria of Internationalization NVAO, Six standards

Main Activities for Strategic Development

Internationalization, As a Part of Permanent Changes in Teaching Process 

Main Challenges

“Higher Education, incredible increasing knowledge world, main power of social and economic development and innovation”

Budapest-Vienna Declaration 2010

“All students and staff employed in Higher Educational Institution must be equipped in accordance rapidly changeable demands of the society”

“Higher Education Institution must equip the students with all relevant knowledge, skills and competencies they need for their career development”.

Meeting of the Ministries in Leuven, April 2009  

Internationalization means good planning, communication and coordination. How strong the plan of Internationalization is the less risks and fear of danger. Indicator of success is based on the high enrolment faculties and administrative staff. Staff must be equipped with advance level of foreign language, good skills of IT technologies, communication skills and sense of investigation and innovation.

Indicators of quality of Internationalization are: Permanent corporation, communication responsible staff in each department, statistics, clearly defined responsibilities, recruitment of staff achievements, information in English, special services for mobility students. 

Evolution of Higher Education

Evolution of higher education based on the knowledge and effectiveness of knowledge management system. Here is the information about management system for internationalization of higher education.

Simon Sinek “The Golden Circle”.

The most important moment of internationalization is to ask the question: Why? Unique explanation and discussion of this is given in Simon Sinek “The Golden Circle” which is based on the idea:

When you enter from outside inside, you will become as everyone (polite). When you are going out from inside you encourage yourself and you become visible (see TED: Simon Sinek _ “The Golden Circle”. The Golden Circle of Simon Sinek looks as follow:

He said: when you start working everyone knows what to do, so, too many of you knows how to do but only a few of them will have the answer to the question how to do? So, it is important to start with the question how? And after defining others.


Four Columns of Institutional Management Changes

Each success is some stage of development. Changes are based on the effectiveness of management and the success follows to this. There are four columns of changes:

To establish the management framework, insurance of responsibilities

System development, theoretical approach of the system

Human resource development in higher education institution, students, academic and administrative staff.

Cultural development, sustainability, strength, quality management

Deming Cycle _ PDCA

PDCA has four stages: (Plan-Do-Check-Act), which is used for the control and development of the job. It is known as Deming cycle. Edvard Deming was considered as a father of quality control. PDCA cycle is based on research method. It was also called as the system of critical thoughts. It is the system of repeatedly work for success.

Bologna Targets

Internationalization of higher education is the process of evolution accompanied to the knowledge which arise in parallel of Bologna Process

Bologna Processes:

Reform of higher education: equality and transparence, student oriented attitude and results based teaching process.

Quality: external and internal, mechanisms of internal quality development, external control and accreditation.

Easily adopted and comparable quality

Two staged knowledge systems

Credit system, mobility

Promote European Quality assurance cooperation

European measuring system of higher education

Life long learning system

Higher educational institution and students

Increasing the attractiveness of European higher educational system.

Doctoral programmes (third stage) 

Programme Development

Students oriented teaching methodology


Life long learning


Qualification framework document

Education, research, innovation

Quality assurance

International transparence



Management of higher education and finance

Databased for bologna process development

EFQM Perfect model

“All EU organization as legal entity and private sector are faced challenge. Incredible pressure on the crisis of human resources, all of us working together to support future generation. EFQM perfect model gives us framework which encourage staff, stakeholders, to be sure that the aim is achieved” (EU council president, Herman Van Romp).

Before starting this model, it was several tools, methods were used in general, but EFQM model receive common approach which defines how those methods would apply to already existing tools. This model can help to all stakeholders to compare models and all activities companies made. Full materials on the website:

Levels of Achievement

There are five level of achievements:

First phase: personal experience and institutional responsibilities.

Second phase: procedural thoughts

Third phase: professionalism

Fourth phase: systematic renovation and improvement

Fifth phase: external direction and streaming to the perfect

Benchmark and Benchmarking explanation

Benchmarking is the permanent process and the aim of this to define best practices and visible results of the success. It is the systematic process of measuring approaches of the organization and the process of comparison. It Is the process of self-evaluation and means to make SWOT analyses for improvement of organizational activities.

Benchmark is the instrument of measuring success.

Definition of Higher Education Internationalization

Internationalization of higher education is integration process of international, intercultural and global dimensions into the aims and functions of the university (learning/teaching, research, service). It is complex process which combines effects. It is the process of strengthening international experience of higher educational institution and in the similar organization. There are three questions:

What is the main dimension of higher educational institution?

What is the component of evaluation of the results?

What is the indicatr of successful results of the higher education?

Strategic development and management

Mission/vision/strategic development plan


Curriculum and system development


Human resources



Academic and administrative staff

Quality management

Research already existing situation

To act according already existing situation, qualitative analyses

Quality and not Quantity

Main criteria of quality management:

Internationalization and cultural of quality

Fact based evaluation

Quality management _ responsibility, competence and professionalism

Benchmarking tools/definition of framework of benchmarking

Indicators of strategic management and development (indicators: operation items of analyses, ways of measuring achievement)

Benchmarking and benchmark as a part of PDCA cycle

Quantitate Indicators

Show existing reality and not mission and vision

Must contain internal structures (students, academic/administrative staff)

Measure not what had to be achieved but what is really achieved

To measure results of what must be achieved never gave complete view of reality of this what is really done.

Time respect

Do not measure risks

Desirable to measure process and the product

Quality Indicators  

Difficult to measure, difficult to emphasize

Best practices are always connected to the concrete meaning. Not all concrete achievements are measurable according to this content

When the content is not comparable not even qualitative result will be comparable

Often qualitative indicators defined with specific descriptions which difficult to generalize.

The most flexible indicators the easiest ones. Easy to act, relevant and achievable in time.


Results always visible and means that all higher educational institutions have its unique results and its development plans, which develop benchmarking instruments and enhance the quality.

Criteria of Internationalization NVAO, Six standards

NVAO: Nederlands-Vlaamse Accrediteringsorganisatie

Dutch-Flemish Acreditation Organisation

Main Activities for Strategic Development

Vision and internationalization policy

Programme has policy of internationalization which is recognized by all stakeholders and all of them are taking part in its implementation. Policy and vision of internationalization has measurable aims and tools which elements evaluated periodically and promote to establish necessary criteria for development.

Learning outcomes

Vision and policy of internationalization is clearly defined in learning outcomes and connected to the policy and vision of internationalization.


Aims and student’s assessment connected to the vision and policy of internationalization and learning outcomes.

Staff (academic / administrative)

Competencies of stakeholders make achievable international outcomes defined by curriculum.

All staff has essential international experience, intercultural competencies and language knowledge which makes real and achievable learning outcome defined by curriculum.

Recruitment of staff is related to the policy and vision of internationalization.


Student’s services (for mobility abroad) in compliance with the policy and vision of internationalization and learning outcomes.


Students are adequate to achieve learning outcomes

Stage of higher education of mobility students (incoming and outgoing) in compliance with the policy and vision of internationalization

Internationalization of higher educational institution can be long process and can combine activities like: students and staff mobility, sharing knowledge, international partnership, transnational universities, curriculum internationalization (global education, intercultural education).

Success of internationalization is always based on initiative several motivated staff to enhance not only mobility but research and institutional capacity. From the point of view of responsible staff for internationalization their duty to enhance already existing cooperation and to look for the new ways of partnership. According the form and function of higher educational institution must be defined model of international partnership and corresponding strategy. Must be defined priorities, tools of monitoring, quality of each stakeholder’s activities, internal communication, statement (booklets, information on the website, leaflets and so), sources of finance, international conferences, informed staff and students about mobility possibilities (online application, visa issues, accommodation, insurance, before mobility, social activities, orientation weeks, learning agreements, transcript records, teaching process monitoring, management of mobility programme,  after mobility, recognition, reports), summer schools, hosting services for representatives of different countries of the worlds.

Activities necessary for strategic development

Activities necessary for strategic development are based on several priorities:

Academic production

Human resource strategy


Communication, management of knowledge, IT strategy

Strategic planning equality of resources, management of resources  

Main indicators, targets, benchmarks and results

Partnership, clients

Working condition


Shota Meskhia State Teaching University of Zugdidi